Remote access for a fruitcore robotics GmbH service employee can be started in the Service/Remote access menu. An Internet connection is required for this.
WARNING!
Take extra care during remote access! Robot movements may be unexpected for persons not involved in remote access.
- Never leave the control panel unattended during remote access.
- Always follow the instructions of the service personnel.
If you contact the fruitcore robotics service department for live support, it is possible to control the affected robot remotely using TeamViewer in order to resolve the problem.
Connection setup
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TeamViewer can be started in HorstFX via Settings & info > Service & remote access. The TeamViewer window opens and the ID and password can be passed on to the service personnel. The password is generated anew for each session. Once the connection has been established, local control is automatically deactivated. A red border with red text "Remote access active" on the panel indicates that remote access is currently activated.
The following safety measures are active during remote access:
- Only one side can control the robot, local or remote. The input of the other is blocked. In an emergency, the emergency stop can always be pressed locally to end remote access and bring the robot to stop category 1.
- Manual mode at high speed (T2) is blocked. Automatic mode is possible if there is no person in the protected area and all safety devices are active.
- No safety configurations and parameters relating to the limitation of the robot movement can be saved.